Richard Sedley

Richard Sedley

CEO

“No brand intentionally delivers a poor customer experience. The best part of what we do is help clients realise their ambitions.”

Jane Thomas

Jane Thomas

Principal Consultant, Measurement

“My favourite part of this job is providing evidence that quantifies the customer experience. Good quant evidence helps our clients make better-informed business decisions.”

James Denholm

James Denholm

Lead Consultant, Experience Design

“Experiences matter because getting them right makes people happy and happiness is the end goal.”

Janki Lalji

Janki Lalji

Senior Consultant, Visual Design

“Meaningful experiences matter especially when creating designs to help customers make the right decisions.”

Lavelle Hurley

Lavelle Hurley

Lead Consultant, Experience Design

“Great experiences lead to happiness, joy and a sense of euphoria.”

Ben Saunders

Ben Saunders

Senior Design Consultant, Measurement

“A great client experience is about delivering complex data in a clear and compelling way.”

Joris Beets

Joris Beets

International Director, Service Design & Innovation

“Combine operational excellence and service leadership with the best customer experience… and the sky is the limit.”

Theresa Clifford

Theresa Clifford

Global Engagement Director

“Great experiences create customer loyalty and trust – get the experience right and drive both value and growth in your customer base.”

Richard Thompson

Richard Thompson

Principal Consultant, Experience Design

“Experience design is taking the highly complex and making it simple - giving people rich and engaging solutions which they will want to use over and over.”

Nicola Hutchinson

Nicola Hutchinson

Senior Consultant, Service Design

“Understanding customer needs and behaviours is fundamental for creating better businesses for our clients. Not only do I enjoy the range of clients I get to work with, but also the different challenges they present to us.”

Ioannis Melas

Ioannis Melas

Partner

"Experience matters because bad experiences destroy value."

Sayyid Hashmi

Sayyid Hashmi

Consultant, UX Research

“Accounting for the customer’s experience creates a win-win situation. The company gains more engagement from customers and customers feel valued.”

Phil Goad

Phil Goad

Service Design Director & Director of TMT

"It’s only when customers use products and services they come to life. Intimately understanding customer needs, provides the greatest opportunity for organisations to adapt, stay relevant and succeed."

John Dumas

John Dumas

Director, Research and Insights

“You have to include the customer. Or design decisions are just someone's opinion. Evidence based experiences matter.”

Maha Alkhalawi

Maha Alkhalawi

Senior Consultant, Service Design

"Customer experience has always existed in its raw form, but only relatively recently have we given it the attention it deserves as the driving force behind a successful business or entity."

Nimrah Khan

Nimrah Khan

Accounts Assistant

“A good experience can improve a customer’s engagement with a brand, product or service. A great experience can excite a customer about a brand, product or service.”

Tobias Misera

Tobias Misera

Managing Consultant

“I believe that a positive customer experience is vital to the success of any organisation, service or product and that brands get the customer responses (good or bad) they deserve.”

Suzanne Hutson

Suzanne Hutson

Lead Consultant, UX Research

“I love conducting user research, because I get to observe first-hand the power of UX to make or break customer relationships. Great user experiences excite people, and engender trust and loyalty.”

James Wiggin

James Wiggin

Client Director

“In a commoditised world an experience is all that stands out. Make it good and people are loyal, make it poor and they’ll desert.”

Anna Murton

Anna Murton

Marketing Manager

"Engaging with your customer’s experience is the key to making meaningful and personalised solutions a successful reality."

Jon Stephens

Jon Stephens

Director of Consultancy

“Combining customer insight, commercial analysis and great design with an iterative, lean start-up approach is the best way to develop experiences that matter – for customers and our clients.”

Rita Sokorai

Rita Sokorai

Senior Consultant, Business Design

“Emphasising customer experience is a great way to create sustainable, competitive advantage for core business, and create growth from new businesses that delight customers and capture value for the company.”

Peter Neufeld

Peter Neufeld

Partner

“Really meaningful experiences help people make better decisions. That’s the heart of financial services. It matters.”

David Loughlin

David Loughlin

Principal Consultant, UX Research

“Successful products and services are built on a deep understanding of user needs and problems. Experiences matter because they are the tangible moments that bring solutions to life.”

Hammad Khan

Hammad Khan

Head of EY-Seren MENA

“Spending my life understanding what people want/need and helping organisations create products and services of meaningful interaction matters immensely to me. And hopefully our work matters to them too.”

Adam Bradley

Adam Bradley

Senior Consultant, UX Research

“I advocate that challenging existing assumptions about users and gaining a deep understanding of their needs and behaviours is vital to create experiences that are simple, exciting and compelling to use.”

Sarah Cunningham

Sarah Cunningham

HR and Recruitment Advisor

“Customer experience matters because good experiences improve customer happiness and loyalty, and the value of an organisation.”

James Grant

James Grant

Lead Consultant, Experience Design

“Experience design touches and shapes our lives everyday and is often the difference between the failure and success of a product. Creating experiences is very fulfilling to me; I know what I do matters.”

Roisin O'Brien

Roisin O'Brien

Manager, Customer and Digital

“Customer Experience matters because it creates the foundation for a truly customer centric organisation, that will in turn drive customer loyalty, advocacy and revenue generating behaviour.”

George Nutting

George Nutting

Consultant, Visual Design

“Customer insight is at the heart of every project. This means that everything I design is based on evidence, and that matters.”

Linda Stephens

Linda Stephens

Consultant, Experience Design

“First impressions last. Our role is to make them count, to create something that really connects to a customer’s needs and deliver an experience that will make them want to keep coming back.”

Yannis Masouras

Yannis Masouras

Lead Consultant, UX Research

“Crafting the optimal user experience requires knowledge of what your customers want most, and what your company does best. Then focusing on where these two meet.”

Oliver Kenton

Oliver Kenton

Director

“Digital may be reshaping the world around us, but to really make a difference - to create a meaningful experience - you have to leave technology at the door: It’s still all about people.”

Noemi Mas

Noemi Mas

Principal Consultant, Service Design

"Having a customer experience that is effortless and enjoyable means that someone is working really hard at ensuring the experience looks like they are not working hard at all."

Guy Simpson

Guy Simpson

Consultant, UX Research

“Including customers in the design process creates empathy. An empathetic approach surfaces real needs, and helps businesses meet them to craft experiences that matter.”

Anna Herdman

Anna Herdman

Senior Consultant

“If we create something without a good customer experience we’ve failed before we even started.”

Shean Malik

Shean Malik

Principal Consultant, Service Design

“Designing innovative experiences allows us to have a positive impact on society. We should do it right.”

Dimitri Berti

Dimitri Berti

Lead Consultant, Service Design

“Experience is how a brand unfolds its undeniable truth. Behind every promise there is a story revealing what a brand really is, and what it genuinely does for the customer. What ultimately matters.”

Ikshit Nigam

Ikshit Nigam

Principal Consultant, Measurement

“Customer experience is probably the only sustainable competitive advantage a brand can have. Brands who know this, become known.”

Alastair Cottrill

Alastair Cottrill

Principal Consultant, Business Design

“Every business exists to create a customer. And experience is the centrepiece of this – defining how you fit within your customers' lives, and providing the anchor for the design of your organisation.”

Stephen Cowburn

Stephen Cowburn

Head of Video

"Every user journey is a story. If we really understand these stories and we know how to explain them to others, we can start to change services, experiences and products for the better."

Serge Isakov

Serge Isakov

Consultant, Business Design

“Relationships that last are defined through meaningful experiences. By understanding our experiences, we can innovate and deliver long lasting value that is greater than the sum of its parts.”

Joel Bailey

Joel Bailey

Managing Consultant

"A good customer experience creates the conditions for profitable customer behaviours. We use good design to create propositions customers want, and multichannel services that are easy to use."

Mark Coombes

Mark Coombes

Director

“I love looking for patterns in human behaviour. Finding out people’s real needs and requirements and how we can make their experience easier, better and more intuitive.”

Oliver Shreeve

Oliver Shreeve

Principal Consultant, UX Research

“I believe placing the customers’ experience first is vital, and taking this approach for our financial clients makes sure their customers are empowered to not just make day-to-day decisions with their money, but better long term life plans.”

Hannah Pitts

Hannah Pitts

Consultant, Service Design

“Experience design shouldn’t be about fixing problems. Well designed experiences minimise the potential for problems happening, and give people what they want and need"

Victoria Salter

Victoria Salter

Chief Financial Officer

"A positive customer experience fosters brand loyalty and increases sales. The best way to secure the financial success of a business is to secure the satisfaction of its customers."

Matt Milligan

Matt Milligan

Senior Consultant

"Customers should be treated like special guests at a party; with all their needs attended to. It is our job to help businesses make that reality."

Sarah Baker

Sarah Baker

Senior Producer

"Through deep customer insight and understanding, we can provide the best possible experience. This builds stronger relationships, enabling ongoing synergy across every project, every time."

Billie Anderson-Waine

Billie Anderson-Waine

Principal Consultant, Service Design

"Great services are born when we understand what resonates with customers, recognise what will deliver business value and focus on the employee experience of those delivering it. That’s the sweet spot."

Michael Von der Geest

Michael Von der Geest

Partner

"Obsess about the customer experience. Remove friction, provide inspiration, and use data to make decisions."

Paul Hunter

Paul Hunter

Director, Retail Experience

"How we feel about a brand or product is no longer defined by what they tell us they are. Our opinions are formed through our interaction and experiences with them"

Chris Thelwell

Chris Thelwell

UX Practice Director

“Caring about the customer and the outcome they desire is the true measure of a great experience.”

Victoria Rogers

Victoria Rogers

Principal Consultant, Research and Insight

"A deep understanding of needs is core to creating a customer experience that’s relevant and meaningful within the context of people’s lives – and enables business to innovate and stand out against the competition."

Suzy Hogg

Suzy Hogg

Lead Consultant, Service Design

"Customer expectations are higher than ever and organisations need to adapt quickly to stay relevant. Focusing on putting customers and users first is paramount, and a key differentiator."

Tyrone Barton-Robie

Tyrone Barton-Robie

Junior Consultant, Visual Design

"When encountering any brand; every touchpoint within the customer's interaction is designed to deliver thoughtful experiences to ensure upmost satisfaction. Creating a lasting positive impression is a joy to deliver."

Matt Goodacre

Matt Goodacre

Senior Consultant, Research and Insights

"Human experience is messy, complex and emotional. Untangling this messiness provides an essential understanding of how different people experiences the world, and the structures and relationships that underlie their interactions"

Anya Zeitlin

Anya Zeitlin

Consultant, Research and Insights

"User research and evidence based design are the foundations of great customer experience. And great customer experience generates value for businesses and consumers alike."

Shane Rooney

Shane Rooney

Senior Consultant, Customer and Digital

“Experience is the most valuable non-tangible asset you have, it is the gateway to your customer/users hearts and meeting or exceeding the customer/users expectations will prove the success of your product or service!”

Briar Holland

Briar Holland

Consultant, UI Design

"All design decisions must be based on customer insight to provide a meaningful and helpful experience."

James Fowler

James Fowler

Lead Consultant, Business Design

"Putting customers at the heart of your organisation is the easiest thing to say and the hardest thing to actually do."

Cordia Lewis

Cordia Lewis

Head of Government

"Even in the digital age, people are still at the core of designing the most innovative and intuitive digital services for the customer. We can help you deliver the quality digital experiences customers need and expect."

Bedford Thomas

Bedford Thomas

HR Director

"We can only deliver a great service for our clients, when we provide the highest levels of employee experience."

Victoria O'Callaghan

Victoria O'Callaghan

Lead Consultant, Service Design

"We’re all customers. Our experiences as customers are woven into our lives, becoming part of our personal stories, so it’s vital to design experiences which live up to this responsibility."

James Cowdery

James Cowdery

Principal Product Manager

"We design useful products that serve user needs and enable brands to meet the expectations of the modern customer."

Lauren Ottaway

Lauren Ottaway

Senior Consultant, UX Design

"Understanding the needs and perspectives of our customers is crucial for the design of useful, relevant, and meaningful experiences."

Wil Colquhoun

Wil Colquhoun

Animator

"Our ability to visualise our clients’ complex concepts using illustration and animation is a core part of our ability to create change."

Michael Omodele

Michael Omodele

IT Support Engineer

“Experiences shape the way we think, act and approach everything. Creating a positive experience can surely only lead to a positive outcome”

Danny Jennings

Danny Jennings

Lead Tech Product Manager

"The best products make the customer the hero of their story, and the problem that they face the villain."

Graeme Probert

Graeme Probert

Animator

“Clear communication with customers is a key component of a good experience. Animation is a great tool to translate complex concepts into attractive, simple messages.”

Mubine Din

Mubine Din

Lead Tech Product Manager

"Customers are transforming faster than we are. Don’t find customers for your products, find products and experiences for your customers."

Anna Hristova

Anna Hristova

Lead Tech Product Manager

"Successful products solve real world problems. Understanding the customer and their context is central to understanding the problem and creating a desirable solution."

James Lennon

James Lennon

Director of Product Technology

"If you make customers unhappy in the real world, they tell 6 friends. If you make customers unhappy online, they tell 6,000 friends. Digital customer experience can’t just be good, it has to be legendary!"

William Gurney

William Gurney

Senior Software Engineer

"Combining meaningful products with thoughtful, effortless technology provides individuals with an experience they are free to shape."

Matt Robbins

Matt Robbins

Senior Consultant, Product Design

“A clear understanding of context and underlying customer needs, when designing products, puts us in the best position to deliver meaningful experiences, whilst driving acquisition, retention and growth for the business.”

Sarah Uthayashanker

Sarah Uthayashanker

Consultant, Service Design

"A great experience is so simple and rewarding that it becomes the customer’s go-to service, and makes its home within their wider sphere of getting things done."

Gary Kerruish

Gary Kerruish

Management Accountant

“Customer experience is a key aspect of any business, as the experience is the driver for customer retention and brand loyalty. Providing a good experience the platform to demonstrate the values we live by as people and businesses.”

Daniel Casari

Daniel Casari

Senior Consultant

“The only point of differentiation in the digital age is the customer experience itself. Businesses that recognise this achieve a sustainable competitive advantage over their rivals.”

Vinny Ryder

Vinny Ryder

Visual Designer & Animator

"A great customer journey makes for a great story. Using visual design and animation we bring clarity and transparency to these stories, so that companies can really connect to what their customers are saying, thinking and feeling."

Lee Herold

Lee Herold

Junior Consultant, Service Design

"Service providers benefit from clever, well-designed experiences. They provide key advantage to competition and provide solutions to problems customers haven’t even detected yet."

Paul Nugent

Paul Nugent

Senior Consultant

"Understanding your customer is key to creating exceptional experiences. Consumers share more data than ever before. With this comes an expectation for businesses to deliver meaningful experiences that add value to every customer interaction."

Emer O'Kelly

Emer O'Kelly

Manager, Customer and Digital

"Customers demand and expect experiences that are created from their insights, supported by design, and brought to life by exceptional products and services. Simple!"

Jason Buck

Jason Buck

Principal Consultant, Service Design

“No matter the business, the tech, the systems or where in the world … it’s all about the people. Find out who they are and what they’re trying to do, then you can build a better business your customers love and achieve your objectives.”

Carolina Cissowski

Carolina Cissowski

Manager - Customer & Digital

“Customers have higher expectations today than they did yesterday. Together with the development of new technologies and the changing attitudes of consumers, a stellar customer experience is only going to become more important.”

Ciarán Mylod

Ciarán Mylod

Senior Consultant

"Great designs, and the service and products developed by it, are truly timeless and universally appreciated. Great design will inspire future generations to strive to improve using these designs as benchmarks."

Anna Belz

Anna Belz

Lead Consultant, Business Design

We help organisations put their people and customers at the centre of everything they do. It allows us to answer fundamental questions like, ‘how do we create value?’ and, ‘how is that value realised through the experiences we design?’

Rachael Corcoran

Rachael Corcoran

Senior Manager

“Excellent Customer Experience gives a warm glow of satisfaction for both customer and company.”

Nathan Eyers

Nathan Eyers

Principal Delivery Consultant

"A good customer experience should be effortless, timeless, and utterly satisfying. These are delivered through digital activations, meaningful design, and a good old-fashioned sense of care."

Ella King

Ella King

Production Assistant

"Providing a good customer experience benefits both the company and our clients - there are no downsides to building outstanding customer experience."

Para Mullan

Para Mullan

Operations Director

"When I have a mediocre customer experience, I say nothing to others. When I have a poor experience, I often grumble. And when I have a positive one, I sing the provider’s praises."

Jessica Griffin

Jessica Griffin

Consultant

“Informed individuals make better decisions. Their experiences shape the journey of their decisions, and that is why customer experience matters.”

Will Shaw

Will Shaw

Principal Consultant, Service Design

“Experience makes up people’s lives. Delivering products and services without understanding your customer risks frustrating, confusing & ultimately losing them… and who would want to do that?”

Cathy O'Donovan

Cathy O'Donovan

Manager

“Good customer experience is the art of successfully designing solutions arising from customer needs or emotions in order to increase satisfaction, loyalty and advocacy. Organisations that fail to understand its importance will be disrupted.”

Shivaali Acharya

Shivaali Acharya

Senior Consultant, Customer and Digital

“Customers are human and designing for humans means engaging real people. A human-centric focus removes guesswork and creates joy in the overall customer journey.”

Paul Thurston

Paul Thurston

Principal Consultant, Service Design

“Well executed services that result in positive customer experiences are achieved through a combination of well-designed touch-points, targeted investment and a motivated workforce.”

Kieran Shah

Kieran Shah

Junior Consultant, UX Research

"A poor customer experience is an inaccessible one - it excludes many and creates friction for the rest. We create good customer experience so that all can be included and have value added to their lives."

Sarah Griesler

Sarah Griesler

Junior Consultant, UX Research

“By altering the customer experience of products or services we are affecting people’s relationship with the world they live in. It’s our responsibility to make sustainable yet flexible improvements.”

Haseeb Warraich

Haseeb Warraich

Junior Consultant, UX Research

"Human interaction with a product or service is nuanced and specific. To provide a great customer experience, it is very important to find that out through thorough research."

Susan O'Shea

Susan O'Shea

Manager, Customer and Digital

“Experience matters because good is no longer enough. Customers want experiences that exceed their expectations. Get it right and you have the power to change people’s lives and transform companies.”

Join the team

We are always looking for new people to join our rapidly expanding team. We would love to hear from practitioners in data analysis, customer insight, innovation and service, product, business or interface design.

Click here to read more about working at EY-Seren

Office Manager

The Office Manager is integral to the day-to-day running of the EY-Seren Design studio. We are an Experience Design company and, as such, the Office Manager has a key role to play in being the first point of contact for all employees and customers.

Clear, concise and friendly communication is required at all times to ensure the best experience for all visitors and employees.

Key tasks and responsibilities

  • Client management and meetings
    • Answer the phone in a polite friendly manner and direct the calls as appropriate
    • Manage room bookings and ensure new joiners are aware of how to book rooms
    • Welcome all guests and manage a tracking system to ensure we know which guests are in the building
    • Offer teas and coffee to visitors
    • Set up meeting rooms with water, tea, coffee and biscuits for client meetings 
    • Help with catering and food set up/clearing away when workshops are taking place
    • Walk around of the office each morning to ensure the office is presentable for clients , including:
      • Ensure meeting rooms are clean, tidy and have the necessary equipment e.g. board rubbers, pens, post-its, connectors / dongles etc
      • Ensure a clean desk policy is maintained
  • Workspace and kitchen
    • Each Monday ensure that the weekly shop has been put away and the weekly order is in line with company requirements for the week, trying to reduce cost where possible
    • Ensure that the kitchen is neat throughout the day and unpack the dishwasher
    • Organise repairs to the office if required
    • Point of contact for any maintenance requirements and responsible for resolving these in a timely, cost efficient manner
  • IT and stationary
    • Work closely with the IT Support Engineer to ensure all IT equipment has been PAT tested and is in good working condition 
    • Ensure all stationary supplies are ordered in a timely fashion before they run out
  • New joiners
    • Welcome new joiners and provide them with a fob, locker and overview of health and safety and fire procedures
    • Set-up desks for new joiners
    • Work closely with the ops team to ensure seating of new employees
    • Order business cards for employees
  • Employee travel
    • Booking employee work travel when required
    • Update the studio on any health or safety issues or room bookings that may impact upon project work
  • Culture
    • Play a leading role in helping to maintain and develop the EY-Seren culture, including:
      • Support HR and the wider team in cultural initiatives - Easter, Christmas jumper day etc
      • Organise Friday drinks, and food and drinks for the all staff meetings
      • Organise birthday cards and cakes, leaving cards and other ad hoc gifts for the team

Interested?

Send your CV to recruitment@ey-seren.com 

People

Senior UX Research Consultant

We are looking for a mid-weight UX Research Consultant to join our London office in Shoreditch. While you need to be a UX Researcher at the core, the work you will be doing is increasingly Experience Design Research. 

As part of an embedded team for one of our key financial services clients, you will keep the client's customers included throughout their design process. Driven by challenger banks and FinTech, you will be constantly exploring the application of the latest technology and experience trends.

You will get to learn and grow as part of a leading service and experience design agency. This includes a generous annual budget to spend on personal and professional development of your choosing.

Key Tasks and Responsibilities

  • Planning and conducting exploratory research with users to identify needs, gaps, pain-points and opportunities - using contextual, lab-based and remote research methods
  • Gathering insights for ideas and solutions as part of an iterative design approach
  • Facilitating workshops and collaborative exercises that bring stakeholders and users closer together
  • Working directly with clients with limited supervision, you will establish their needs and develop strong relationships while raising their awareness of EY-Seren's capabilities
  • Providing day to day support to more junior team members in developing their ability to deliver best in class research methods
  • Actively contributing to the development of our research and experience design methods and practice
  • Bringing diverse and thought-provoking perspectives to explore solutions with clients
  • Developing your ability to contribute beyond deliverables - case studies, proposals, presentations, articles and posts
  • Striving to improve your personal and professional development through project opportunities and our learning curricula, and seeking out coaching and feedback on a regular basis
  • Being an active and influential part of EY-Seren through positive energy, attitude and contributions

Skills and Experience

Essential

  • Recognised Degree
  • Portfolio
  • Proficient in user research and testing tools and set-up (e.g. mobile testing, recording solutions, etc.)
  • Confident presenting to internal and external teams
  • Ability to effectively prioritise, deliver to deadlines, and write to a high standard
  • A willingness to travel and work overseas

Desirable

  • 2+ years’ experience

Interested?

Send your CV and portfolio to recruitment@ey-seren.com

Product Manager

As a Product Manager you will be the day-to-day go-to person for a large scale client engagement. You will manage the delivery and output of a small cross-functional team delivering to the scope of the project. You will work with various stakeholders within the client organisation to define the requirements, build the roadmap and manage the various backlogs. You will balance a user centred approach with a more pragmatic delivery focus to achieve measureable results for our client.

Alongside the Practice Directors at you will help shape and build our product management capability and market proposition, and demonstrate the value added by product management within client engagements.

Key tasks and responsibilities

  • Lead a large scale client engagement with support from your cross-functional team and limited support from the Practice Director
  • Lead a cross-functional team including UX and UI Designers and Developers to deliver the scope of the client project
  • Build and manage a roadmap for the product with a view on both tactical short term changes and longer term strategic vision
  • Work with various client stakeholders to collect and refine requirements to be ready to be delivered by the team
  • Propose initiatives to improve the product based on collection of data and results from qualitative and quantitative research
  • Ensure all requirements have clearly defined success metrics
  • Manage the delivery of requirements alongside the expectations of stakeholders
  • Maintain a visible backlog of work, highlighting successes and actively removing any blockers for the team to ensure a continuous flow of work
  • Manage a Business Analyst (BA) to assist in the gathering of requirements and technical specifications
  • Ensure the team has a well defined way of working and is continuously improving through the use of retrospectives, holding team members accountable for retrospective actions
  • Ensuring quality of work and documentation to ensure a successful hand over to the clients’ BAU team
  • Ensuring a regular team cadence to include; daily stand-ups, sprint planning, backlog grooming, retrospectives and showcases
  • Evangelising the team’s work both within the client organisation and internally within EY-Seren
  • Report weekly on team performance and progress through backlog
  • Maintain any technical or design debt backlogs
  • Connect with other experts within EY-Seren to ensure the client enagement receives the best of EY-Seren at all times
  • Inspire clients with the delivery of high quality work
  • Identify and act on opportunities within projects to pass on to Client Services and New Business for on-sell and up-sell and contribute to new business proposals as required
  • Support the Practice Director in the recruitment and allocation of resource for projects
  • Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies
  • Help to develop and deliver specialist training to embed EY-Seren’s methodologies
  • Attend and contribute to industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions
  • Authoritatively and diplomatically steer, instruct and challenge clients
  • Actively develop their knowledge of the full range of Product, UX and Development techniques and work with the Lead, Principal Consultant and Practice Director to apply them to client projects
  • Line manage one or two consultants (Junior to Senior Consultant)

Experience and attributes

  • 8+ years relevant experience of delivering software products
  • Demonstratable experience of managing a digital product both strategically and through delivery
  • Demonstratable experience of working alongside business stakeholders in a complex and challenging environment
  • Experience of agile delivery methods including Kanban (highly desirable) and Scrum (desirable)
  • Experience of working in a user centred way with UX and UI designers backed by user research
  • Has the ability to balance the perfect experience against the ability to ship early and learn
  • Experience of running design and prioritisation workshops is desirable
  • Has knowledge of UX design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration with others
  • Is able to write to a high standard, fluent in English
  • Can effectively prioritise and deliver to deadlines, previous line management experience is desirable
  • Is people-centred from research through to delivery
  • Recognised Degree or similar experience (essential) and Masters (desirable) 
  • A willingness to travel and work in client sites, both in the UK and overseas regularly

UI Designer

A User Interface (UI) Designer is competent and proficient in delivering design work including UI and prototyping alongside building great relationships with developers. They are responsible for the quality and speed of delivery of assigned work while forging an understanding of project requirements, roles of all team members and deliverables. They create a positive team environment and help build client relationships by delivering outstanding User Experience through amazing UI design. 

Key Tasks and Responsibilities

  • Work alongside Senior, Lead and Principal consultants on client projects taking responsibility for the UI design part of the project
  • Turn rough ideas and sketches into beautiful, polished designs
  • Inspire clients and small teams with the delivery of high-quality design work as directed by the Senior, Lead, Principal Consultant, Practice Director and Managing Consultant
  • Attend industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions
  • Oversee tasks assigned to Junior Consultants
  • Authoritatively and diplomatically steer, instruct and challenge clients
  • Actively develop their knowledge of the full range of UI and Product Design techniques and work with the Senior, Lead, Principal Consultant and Practice Director to apply them to client projects

Experience and attributes

  • 2+ years' relevant experience in UI or Product Design, a good understanding of design in general and comfortable with related design disciplines like UX Design, IA and Service Design
  • Experience of delivering within a design or cross-functional team including other designers of mixed disciplines (e.g. UX, IA)
  • Ability to balance the perfect experience against the ability to ship early and learn
  • Experience of design workshops is desirable
  • Experience with Design Systems, grid frameworks, delivering to and creating style guides and other responsive design experience is highly desirable
  • Experience working alongside developers in a continuous and iterative way (ideally as part of an agile team, e.g. Scrum) is highly desirable
  • Ability to write to a good standard, fluent in English, additional major languages desired
  • Ability to effectively prioritise and deliver to deadlines
  • Is people-centred from research through to delivery
  • A portfolio showing all above
  • Recognised Degree or similar experience (essential) and Masters (desirable)
  • Proficient in Sketch, Adobe CS, Invision, and other design related tools A willingness to travel and work at client sites in the UK and abroad as required

Interested?

Please send your CV to recruitment@ey-seren.com

Senior UX Designer

A Senior Consultant is a hands-on expert and the go-to person for their projects for their discipline (UX). They'll feel comfortable scoping, planning and managing medium-sized projects within their discipline, with input from Lead and Principal consultants and their Practice Director. They create a positive team environment and help build client relationships by delivering outstanding User Experience.

Key Tasks and Responsibilities

  • Lead client engagements with support from the Lead or Principal Consultant and the Practice Director
  • Inspire clients and small teams with the delivery of high-quality design work as directed by the Lead, Principal Consultant, Practice Director and Managing Consultant
  • Supervise the day to day work of a small, multi-disciplinary project team
  • Identify and act on opportunities within projects to pass on to the Client Services and New Business teams for on-sell and up-sell and contribute to new business proposals as required
  • Support the Practice Director in the recruitment and allocation of resource for projects
  • Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies
  • Help to develop and deliver specialist training to embed EY-Seren’s methodologies
  • Attend and contribute to industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions
  • Oversee tasks assigned to Consultants
  • Authoritatively and diplomatically steer, instruct and challenge clients
  • Actively develop their knowledge of the full range of UX and Product Design techniques and work with the Lead, Principal Consultant and Practice Director to apply them to client projects
  • Line manage one or two consultants (Junior to Consultant)

Experience and attributes

  • Shows creative intuition, able to apply a wide range of Design Thinking techniques, able to deliver innovative conceptual thinking, whilst also having the right analytical and technical mindset and skills to work out the details to deliver real value to clients
  • 5+ years’ relevant experience in UX or Product Design, profound understanding of design in general and comfortable with related design disciplines like Visual Design, IA, UI design, Service Design, Spatial Design, Business Design, and Organisation Design
  • Proven experience with Design Systems, grid frameworks, delivering to and creating style guides and other responsive design experience
  • Experience working alongside developers in a continuous and iterative way (ideally as part of an agile team, e.g. Scrum)
  • Ability to balance the perfect experience against the ability to ship early and learn
  • Experience of running design workshops is desirable
  • Knowledge of UX design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration with others
  • Ability to write to a high standard, fluent in English, additional major languages desired
  • Ability to effectively prioritise and deliver to deadlines, previous line management experience is desirable
  • Is people-centred from research through to delivery
  • A portfolio showing all above
  • Recognised Degree or similar experience (essential) and Masters (desirable)
  • Proficient in Sketch, Adobe CS, Invision and other design related tools A willingness to travel and work overseas

Interested?

Please send your CV to recruitment@ey-seren.com

UX Research Consultant

We are looking for a mid-weight UX Research Consultant to join our London office in Shoreditch. While you need to be a UX Researcher at the core, the work you will be doing is increasingly Experience Design Research. 

As part of an embedded team for one of our key financial services clients, you will keep the client's customers included throughout their design process. Driven by challenger banks and fintech, you will be constantly exploring the application of the latest tech and experience trends.

You will get to learn and grow as part of a leading service and experience design agency. This includes a generous annual budget to spend on personal and professional development of your choosing.

Key Tasks and Responsibilities

  • Planning and conducting exploratory research with users to identify needs, gaps, pain-points and opportunities - using contextual, lab-based and remote research methods.
  • Gathering insights about ideas and solutions as part of an iterative design approach.
  • Facilitating workshops and collaborative exercises that bring stakeholders and users closer together.
  • Working directly with clients with limited supervision, you will establish their needs and develop strong relationships, while raising their awareness of EY-Seren's capabilities.
  • Providing day to day support to more junior team members in developing their ability to deliver best in class research methods.
  • Actively contributing to the development of our research and experience design methods and practice.
  • Bringing diverse and thought provoking perspectives to explore solutions with clients.
  • Developing your ability to contribute beyond deliverables - case studies, proposals, presentations, articles and posts.
  • Striving to improve your personal and professional development through project opportunities and our learning curricula, and seeking out coaching and feedback on a regular basis.
  • Being an active and influential part of EY-Seren through positive energy, attitude and contributions.

Skills and Experience

Essential

  • Recognised Degree
  • Portfolio
  • Proficient in user research and testing tools and set-up (e.g. mobile testing, recording solutions, etc.)
  • Confident presenting to internal and external teams
  • Ability to effectively prioritise, deliver to deadlines, and write to a high standard
  • A willingness to travel and work overseas

Desirable

  • 2+ years’ experience

Interested?

Send your CV and portfolio to recruitment@ey-seren.com.

Principal Product Designer (UX/UI)

Want to create the best work of your life? Lead the most amazing teams you'll ever get to work with? Work on BIG projects for BIG clients that, most importantly, make a BIG impact? We're growing an incredible Product Design team in London and we need the best-of-the-best. Is that you?

We are looking for a Principal Product Designer (UX/UI) to join our London office in Shoreditch. You'll work across several client engagements leading teams to achieve amazing results. Our clients and teams will look up to you as a true expert. You’ll convince them to trust in your experience and demonstrate it by delivering the most amazing products and experiences. You’ll be hands-on too, and not afraid to get into the detail. 

A key part of growing our large Product Design Practice, you’ll work alongside the best in Service Design, Strategy, Research and Technology. You’ll be best-of-the-best and we’ll expect you to show it every day. 

Key tasks and responsibilities

  • First and foremost, inspire and lead multiple project teams, ensuring the delivery of high quality and innovative design with critical, brilliant thinking
  • Work with Client Directors, Managing Consultants and Programme Managers to shape engagements and proposals to develop accounts and new business opportunities
  • Bring the latest and best thinking around approach and methodology to all our clients and every engagement
  • Become a trusted advisor to a number of our key clients
  • Work with the Director of Product Design to grow and develop the people in the Product Design team, including line-managing a number of designers from Junior to Lead level
  • Collaborate with your peers to deliver blended solutions of Product Design, Service Design, Research, Business Design and Strategy

Skills and Experience

  • A maker at heart, you love a great problem and the process of finding the solution
  • Very experienced at UX, UI and design in general
  • Experience in leading teams, projects, clients, proposals, you naturally rise to the top in whatever you are given 
  • Experience of delivering products or services from the initial idea into the hands of the customer—you’ve worked with developers and product managers as well as clients and stakeholders—and, somehow, still created amazing experiences
  • You work with the latest and greatest software, but you’ve been around to see it all - from Adobe Creative Suite to Sketch, Axure and InVision. You’ll also know how to put together an engaging presentation in PowerPoint (yes, we hate it too)
  • Smart, energetic and able to operate in high-pressure situations to an exceptional standard You're not just the best, you get the best out of the people around you

Interested?

Send your CV and portfolio to recruitment@ey-seren.com 

Service Designer

We are looking for Consultants to join our Service Design team. A Consultant in this team will have to be hands-on in all elementary service design tools, skills & processes. They should above all be smart, switched on and have a strategic, creative and analytical mindset. Consultants should also have enough experience and confidence to give presentations, and organise and run both customer and client-facing research and design sessions. They should enjoy working on greatly varying projects, be open to learning about new industries, new cultures and unknown professional territories, and be always working to deliver and embed outstanding and transformative service design through team effort.       

Key Tasks and Responsibilities

  • Undertakes project work as directed by the Senior Consultant, Principal and Practice Director
  • Provides day to day support to Juniors on the application of EY-Seren methodologies
  • Actively seeks to understand project requirements, roles of all team members, aims and deliverables
  • Monitors own delivery against project requirements, effectively prioritises and delivers to deadlines
  • Delivers tasks with some direction from more senior team members, maintains good relationships with account teams to meet project objectives
  • Shows initiative to collaborate with other disciplines to deliver project tasks
  • Mentors Junior staff and interns
  • Works directly with clients with limited supervision, is competent in performing certain client management responsibilities - with support, takes opportunity to raise client's awareness of EY-Seren's capability, seeks to understand a client's goals. Identifies and acts on opportunities within projects to pass on to the Client Services team for on-sell and up-sell. Identifies potential opportunities with Senior and Principal consultants
  • Shows an active interest in the development of practice methodology and makes recommendations to Senior and Principal Consultants and the Practice Director
  • Shares project/client learning and outcomes with team and company
  • Is able to articulate EY-Seren methodologies and their value to client, is able to articulate EY-Seren's mission statement, present case studies of any projects worked on, articulate the joint EY and EY-Seren offering. Works to gain general understanding of EY business.
  • Attends project briefings and client meetings, industry events.
  • Demonstrates good knowledge of common Service Design techniques and their application.

Skills and Experience

  • Has demonstrable experience in in-depth contextual research, quantitative research, journey mapping, persona building, hosting creative sessions, service prototyping, embedding design & instilling change
  • Shows creative intuition, is able to apply a wide range of creative techniques, deliver innovative conceptual thinking, whilst also having the right analytical mindset and skills to work out organisational and business details to deliver real value to clients
  • Has 1-3 years’ relevant experience in Service Design, profound understanding of design in general and comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design
  • Has knowledge of design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration, is able set up and conduct customer research, both contextual in-depth and remote large-scale
  • Demonstrates an understanding of business and organisational systems 
  • Can see the bigger picture and find direction from depth, insight and complexity
  • Is able to present case studies of projects worked on
  • Delivers compelling and articulate presentations using various tools and techniques to support spoken content. Chooses content, style and language appropriate to audience and context. Confident presenting to internal and external teams. Able to field questions with credibility.
  • Is capable of designing and running activities within a project, e.g. a co-creation session
  • Has the ability to think strategically across challenges and projects
  • Is proficient in Adobe CS
  • Writes to a high standard, is fluent/native in English, additional major languages desired
  • Effectively prioritises and delivers to deadlines
  • Is people centred from research through to delivery
  • Is able to present a portfolio showing all above
  • Has a recognised Degree (essential) and Masters (desirable) 
  • Is willing to travel and work overseas

Senior Service Designer

We are looking for a Senior Consultant to join our Service Design team, reporting to the Practice Director.

Key tasks and responsibilities

  • Lead client engagements with support from the Principal Consultant and Practice Director
  • Identify and act on opportunities within projects to pass on to the Client Services and New Business teams for on-sell and up-sell and contribute to new business proposals as required
  • Inspire and lead clients and small teams with the delivery of high-quality insight and design as directed by the Client Director, Managing Consultant and Programme Manager
  • Supervise the day to day work of a small, multi-disciplinary project team
  • Support the Practice Director in the recruitment and allocation of resources for projects
  • Support methodology leadership for the practice area and work with the Practice Director to implement new methodologies
  • Help to develop and deliver specialist training to embed EY-Seren’s methodologies
  • Attend and contribute to industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions
  • Oversee tasks assigned to Consultants
  • Authoritatively and diplomatically steer, instruct and challenge clients
  • Actively develop our clients’ knowledge of the full range of service design techniques and work with the Principal Consultant and Practice Director to apply them to client projects
  • Line manage one or two consultants (Junior to Consultant)

Skills and experience

  • Shows creative intuition, able to apply a wide range of creative techniques, able to deliver innovative conceptual thinking, whilst also having the right analytical mindset and skills to work out organisational and business details to deliver real value to clients
  • 5+ years’ relevant experience in Service Design, profound understanding of design in general and comfortable with related design disciplines like Visual Design, UXD, IA, UI design, Spatial Design, Business Design and Organisation Design
  • Knowledge of design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration, able to scope, set up and lead customer research, both contextual in-depth and remote large-scale
  • Demonstrates a good understanding of business and organisational systems
  • Ability to write to a high standard, fluent in English, additional major languages desired
  • Ability to effectively prioritise and deliver to deadlines. Previous line management experience is desirable
  • Is people-centred from research through to delivery
  • A portfolio showing all above
  • Recognised Degree (essential) and Masters (desirable)
  • Proficient in Adobe CS
  • A willingness to travel and work overseas

​Interested?

Send your CV and portfolio to recruitment@ey-seren.com.

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